In our contempo Continuous Discussions (#c9d9) video podcast, DevOps and ITIL experts discussed how ITIL and DevOps can assignment together.
Our able console included:
Kaimar Karu, Head of Artefact Strategy and Development at AXELOS.
Robert Stroud, Principal Analyst at Forrester.
Mike Kavis, VP and Principal Architect at CloudTP
Our actual own Anders Wallgren and Sam Fell.
During the episode, the panelists discussed ITIL’s appliance in a DevOps apple and how DevOps practices can be congenital aural an ITIL framework for key use cases, such as change management, adventure management, and more.
Stroud continues to see added and added organizations bandy their easily up over ITIL. “To adduce a altercation I had bygone with a Fortune 100 company, the CIO said to me, ‘We’ve absolutely concluded our absolute advance in ITIL. There will be no added ITIL courses accustomed in this company. If somebody mentions the chat ITIL, they’re attractive for a job.’ So fundamentally, there’s a accelerated change activity on, and we can go through our abstracts which shows that bodies who are accomplishing DevOps acquire this misnomer or this hypothesis that acceptable ITIL doesn’t assignment with DevOps. Let’s anticipate about this acceptable change that’s accident – we’ve got a change that’s activity to production, and as it goes into production, we’ve got 32 approvals, and development developed the cipher in a week, and it takes me 12 weeks to go through the change administration approval cycle. This is a absolute use case. And this is what’s annoying the active daylights out of bodies appropriate now, it’s that ITIL’s aloof not relevant.”
ITIL can be arresting back the akin of achievement increases from dev, but that doesn’t beggarly it’s bad, says Wallgren: “I use this video in my presentations, it’s from the ‘I Love Lucy Show’ back she’s in the amber factory, and her job is to amalgamation the chocolates that are advancing bottomward the agent belt. And the agent belt is affective too fast for her to be able to do it, so she’s got to alpha bistro them and capacity them in her clothes, and all that array of stuff. I anticipate that’s the way lot of ops teams feel. Now that dev has cranked up the agent belt a little bit faster, ops has to amount out how to acquire or how to acquire that. There is an impedance conflict there amid the achievement and the input, and there’s affliction there. That doesn’t beggarly ITIL is absolutely wrong, it aloof agency you acquire to amount how to accomplish these things assignment added calmly together.”
ITIL does not acquire to be as continued and arduous of a action as some assume, states Karu: “Making bodies to go through 30 additional hoops accepting a change approved, that is not absolutely ITIL. That is annihilation like ITIL. One of the answers I sometimes accord to this catechism is, appearance me area it tells you in the ITIL publications that this is the way you should adjudge the process. Back we allocution about development and operations, development has been able to advance out codes apprenticed for a actual continued time. So that adequacy has been there but it has been a hardly altered capability.”
When development and operations teams harmonize, acceptable things are apprenticed to appear according to Fulton: “I anticipate a lot of the affliction with DevOps for me is absolutely putting dev and ops on the aforementioned team. Because in the accomplished I’ve apparent the finger-pointing, ‘Oh, it’s development’s accountability because they gave us crap,’ or, ‘Oh, it’s operation’s accountability because they can’t get us being installed fast enough.’ It’s absolutely about putting those two on the aforementioned aggregation and accepting them assignment together. It’s acceptable to acquire an operations being apprehend the issues of a developer, and it’s acceptable for a developer to apprehend that the operations being may put these processes in place, because if the website goes down, they lose a actor dollars.”
It’s not ITIL that’s gone wrong, it’s the accomplishing of ITIL, says Kavis: “A lot of times bodies ailing apparatus ITIL, and they had ailing implemented waterfall, so they go to Agile and they ailing apparatus that, and afresh they apprehend DevOps to fix it. Well you’re activity to ailing apparatus DevOps, right? It comes to ability again. You acquire to body a ability of full-stack teams, area you allocution about DevOps with your aegis guys. There’s all kinds of actors, so whether they address in silos or not, how do you anatomy a full-stack aggregation about this artefact or account you’re aggravating to build, and everyone’s answerable for the chump satisfaction, the reliability? Everyone’s accountable.”
For added on change administration and analysis compliance, and for the abounding recap, appointment the aboriginal column here.
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