After Hurricane Irma hit Florida, I was contacted by J.G. Wentworth about allowance out afterwards the storm. They offered a adjournment plan with accessible aftereffect options afterwards the adjournment ended. I anticipation this was abundant to advice those who had a banking appulse acquired in alertness and amercement acquired by the storm. Before the adjournment concluded I contacted J.G. Wentworth to altercate options, they beatific me a amalgamation to complete, I completed the amalgamation and beatific it aback to them with the absorbed to use the claim plan above-mentioned to my adjournment ending. For the aing three months I alleged and fabricated the accustomed mortgage acquittal additional added to pay aback the acquittal absent during deferment.
Each ages I called, batten with a chump account agent, and asked if aggregate was ok and accomplish my payment. Each time (Jan, Feb, Mar) they state, yes and thanked me for the payment. In May I accustomed a letter which declared I was accomplished due, I alleged and batten with a absence collections rep and she told me they never accustomed my claim package. I asked for addition one and in June I had repaid and became accepted by backward May aboriginal June. During this time and over the accomplished three months (June, July, August and now September) I accept been aggravating to get the abrogating advertisement on my acclaim address reversed. They aboriginal asked for a letter, which they confused and beatific to the amiss department, alike with it actuality labeled they way the told me. I asked them to analysis all calls I fabricated from Jan to May during this “investigation”.
On August 7th, I alleged allurement for an amend and was told they had completed the “investigation” but they would not about-face it. I asked if they had advised the calls and was told they did not, because I did not accompaniment the date and the being I batten with. I asked for a administrator and was transferred to a Mr. ** (spelling?) allurement him if he would analysis the buzz calls I made, aback the chump account reps were cogent me aggregate is good. He stated, “I do not charge to analysis the calls, I apperceive what they said. We accomplished to say it was ok during this time and this was a miscommunication.” He additionally told me, he was activity to accept the change to my acclaim advertisement and it would be done aural 5 canicule and if there was an affair he would alarm me.
Three weeks later, I never accustomed a alarm or a letter advertence their was an affair or a correction. I alleged afresh and was afresh alteration a cardinal of times until I batten with a Mrs. **. She apprehend aback the addendum from Mr. ** and declared this should accept been completed on the 10th of August and that he wrote there was miscommunication on the allotment of J.G. Wentworth. She was activity to put it for approval again. I alleged aback the aing day to analysis to see if it had been done and allege to her administrator Mr. **. I was forwarded to the New Jersey office. I was told by the rep there he was not accessible but I would accept a alarm aural the aing 24 hrs. This was August 30th.
On September 4th, I alleged afresh afterwards not accept addition alarm I was promised. To be told that Mrs. ** would alarm me aback that night. Once again, I did not accept any call. I accept spent able-bodied over 40 hrs on the buzz with aback and alternating aggravating to get this botheration resolved. I accept told this affair would be adapted but annihilation has been done and it seems now, I’m aloof accepting the run-a-round. I accept ask to accept all calls and addendum beatific to me, but was told they will alone do that if a cloister adjustment requests them. It seems I will accept to go the action avenue to get this resolved, which will booty time and will not advice my ancestors in the meantime. I accept moved, awash my home in FL, paid-off the accommodation and relocated to addition accompaniment and now clumsy to buy a new home because of this abrogating reporting.
I would not advance application this company, I accept been declared altered behavior on the aforementioned topic, accept accomplished them accident or accident paperwork, and a complete abridgement of chase through. I accept apprehend added reviews that accept acquaintance the aforementioned problems added barter accept and aback speaking to Mr. **, he declared others accept gone through the aforementioned thing. On a absolute note, I will accompaniment best of the reps accept been actual nice and accept approved to be accessible in their capacity.
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