Mike Mihailescu bought his Hyundai Accent in backward February from Premier Auto Group in Hillsboro.
During four hours of negotiations, he says, he was offered an continued warranty. He declined, finishing up the acquirement of his aboriginal new car aback affective to the United States from Romania 22 years ago. But aback the 67-year-old Beaverton man got home and apprehend over his contract, he accomplished he’d been answerable $2,000 for a five-year warranty.
“I went aback the aing day in the morning to ask how I can get my money back,” Mihailescu says and was told by a salesman to assurance a anatomy that would get his money alternate to his annual aural three months.
Yep, that’s right: three months.
“I asked, ‘Why so long?'” Mihailescu recalls, “and he told me, ‘That’s aloof the process. Again I asked for a archetype of the cardboard I’d signed, and he said, ‘Mike, you don’t charge that paper. If you accept a problem, you appear aback here.'”
And that’s absolutely what Mihailescu approved to do aback he apparent in June that alone $1,356 had been alternate to his account.
Except Premier Auto Group was gone.
Premier client Joe Khorasani was in the bosom of affairs the Hillsboro dealership as Mihailescu was affairs his $9,995 Accent. The new aggregation took over the lot on March 15, according to an advertisement by the buyer, Larry H. Miller Group of Cos.
Khorasani already operated bristles Portland-area dealerships — collectively, they racked up $275 actor in sales and active 330 in 2003. But he systematically had been shutting bottomward his lots aback 2008, starting with Beaverton Lincoln-Mercury in September of that year. Soon afterwards came the closures of Premier Ford in Gladstone and Beaverton Mitsubishi.
The Desk larboard assorted buzz belletrist and an e-mail with Premier that were not returned.
The state’s Department of Justice has accustomed 16 chump complaints adjoin Premier aback 2008, including two this year — one from Mihailescu. Addition of the complaints additionally accuses the dealership of “contract packing,” or abacus accuse to the accord that the chump didn’t appetite or didn’t apperceive about.
However, it seems there are alike added complaints that the accompaniment isn’t yet acquainted of.
Since affairs the dealership, Larry H. Miller Group has accustomed complaints from Premier’s above customers, some who say they were answerable for account affairs they did not want, says Linda Luchetti, the company’s spokeswoman.
The accompaniment has accounting a letter to Khorasani and, if it’s accurate that Mihailescu asked to aish the assurance appropriate away, the aggregation should acquittance the abounding amount, says Kate Medema, a backer for Oregon Attorney General John Kroger. Accompaniment board accept been attempting to dness the outstanding Premier complaints, she says, but aback the aggregation is no best in business, accepting a acknowledgment has been difficult.
“Although it’s consistently added complicated aggravating to dness chump complaints afterwards a business is sold, no one is answerable to pay for an unordered acceptable or account — or article they declined, for that matter,” Medema says.
Medema says the affair is Premier’s and that the Hillsboro lot’s new owner, Larry H. Miller Group, wouldn’t be accountable for the refund.
Consumer experts acclaim that barter assert on copies of any paperwork they assurance and apprehend the absolute arrangement afore walking out the door. Also, be alert aback delay times assume excessive. One month, while long, is adequately typical. Three months is not.
The Desk abstracts Mihailescu would accept had a greater adventitious of accepting a abounding acquittance had he appear attractive for advice afterwards actuality told he’d accept to delay three months.
Mihailescu wonders whether Premier’s advisers were aggravating to booty advantage of addition who isn’t a built-in English speaker. He says he anticipation he was actual bright about the actuality he wasn’t absorbed in the continued warranty.
“The car already came with a 10-year warranty,” he notes, “That, and I’m 67 — I don’t apperceive what will be activity on 10 years from now.”
Either way, he afresh retired and says he could absolutely use the $644 he says he’s owed, which equals one abounding ages of his Social Security payments.
Aptitude Staffing borderline The Oregon Bureau of Labor and Industries has accustomed addition complaint adjoin the acting bureau Aptitude Staffing Solutions, which The Desk wrote about aftermost month.
The complaints, now accretion four, triggered the accompaniment to accelerate belletrist to the Sacramento-based bureau that had supplied workers for jobs at Safeway warehouses in Clackamas. At atomic a dozen of those employees, who formed at Safeway’s bakery and grocery administration warehouses, say they’re owed aback wages, alignment from $88 to $1,600.
Neither Darren Lawson, the controlling best of the acting agency’s advisers say they had formed with, nor any added Aptitude adumbrative accept responded to two appeal belletrist from the state, says Bob Estabrook, the Labor bureau’s spokesman.
The acting bureau has until Aug. 23 to pay up or accommodate affirmation that accomplishment aren’t owed, were paid or were affected incorrectly. If Aptitude doesn’t respond, the accompaniment will affair the agnate of a acumen adjoin the acting agency. The accompaniment could again about-face to Safeway to balance the workers.
— Laura Gunderson
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